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How to set office hours for a team

Updated

Using office hours, you can schedule availability/work hours for your staff or team members. The default office hours for a team/team member are Monday through Friday, 9 a.m. to 5 p.m. This, however, can be changed to accommodate the work hours of your team or team members.

Users require the appropriate office hours permissions to be able to edit office hours for themselves or a team they belong to. If you do not have the necessary office hours permissions you can reach out to your admin.

 

To set your team's office hours, follow the steps below:

  1. Select Teams from the hamburger menu on the side navigation.
  2. Select the team you wish to set office hours for. This will take you to the team's show page with Messaging channel, Call settings, Office hours and Phone numbers tabs.
  3. Select the Office hours tab.
  4. Next, configure your team's work hours. The options available are: 24/7 and Specific hours Select

24/7

If you want your team's office hours to be open 24 hours a day, seven days a week, select the 24/7 option.

Specific hours

If you want to schedule your team's office hours to specific days and times of the week, select the Specific hours option and follow the steps below.

    • Select a day of the week you want to schedule work hours for and click + Add new time block.
    • Next, use time blocks to schedule your work hours for the day. Start by indicating in the From and To fields what time you want the work hours to start and end, respectively. Please keep in mind that you can add numerous time blocks to each day. E.g. 9am - 12noon, then 1pm - 5pm. This example leaves a 1-hour gap to mirror a typical work schedule.
    • Repeat this process for other days you want to set office hours for.
    • Once you're done click Save Changes.

If you have additional questions regarding setting up your team's office hours, do not hesitate to contact us at  a member of our team will be happy to respond to your questions and resolve any issues you might be experiencing.

 

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